Close the gap between system readiness and operational readiness.
UAT. Cutover planning. Rollback triggers. SOP updates. Training readiness. Hypercare and issue triage.
System readiness and operational readiness are different problems. Optichain is built around the operational work that decides whether a launch succeeds. With especially deep experience in Logiwa-led migrations, plus exposure across HighJump, Manhattan, Deposco, and custom WMS environments, the focus is on the parts vendors and SIs do not own: the workflows, the operators, the cutover sequence, and what happens at 3 a.m. on go-live night.
Built for warehouse teams that already feel the pressure.
- Teams cutting over to a new WMS, replatforming, or migrating sites onto a target system.
- Operations leaders who have lived through a rough launch and refuse to do another one.
- Companies running Logiwa migrations that need experienced operational guidance.
- Teams that want a real rollback plan, not a paragraph in a slide.
The friction this work is designed to clear.
- UAT scenarios that miss the workflows operators actually run.
- Cutover plans without timing dependencies, ownership, or rollback triggers.
- Training that does not match the workflows operators will see day one.
- Hypercare without structured exception triage or stabilization criteria.
- Migration sequencing that ignores in-flight inventory, open exceptions, or open work.
The work, broken down.
Migration Planning
Sequence migration tasks, identify dependencies, and align operational and system timelines before go-live.
UAT Planning & Scenarios
Build a scenario library covering every workflow, exception path, and edge case the team needs to validate. Tied to actual SOPs.
Cutover Planning
Sequence cutover steps, identify timing risks, and document handoffs across operations, systems, and integrations.
Rollback Triggers
Define the operational and system conditions that trigger a rollback decision. Document exactly what rollback means at each stage.
SOP Updates
Update operator SOPs, supervisor workflows, and exception handling guides to match the target workflows. Versioned and traceable.
Training Readiness
Role-based training documentation operators can actually use. Validation checks before go-live so training gaps surface early.
Hypercare & Stabilization
Daily exception triage, workflow corrections, operator coaching, and a short-term stabilization roadmap to reach steady-state.
Issue Triage
Structured issue intake, owner assignment, severity classification, and resolution tracking through the first weeks post-launch.
What you receive.
Practical artifacts. Built to be used during shift, in stand-up, or in the room with a vendor.
Sequenced cutover with timing, dependencies, owners, rollback triggers, and a clean handoff to operations.
- Sequenced steps & timing
- Owners by step
- Rollback triggers
Readiness across UAT, SOPs, training, integration cutover, exception backlog, and operational sign-off criteria.
- UAT scenario coverage
- SOP & training readiness
- Operational sign-off
Daily triage cadence, exception ownership, escalation paths, stabilization metrics, and exit criteria for hypercare.
- Triage cadence
- Severity & escalation
- Exit criteria
Where this work lives.
Optichain is vendor-agnostic. The work fits inside the systems and workflows your warehouse already runs on.
Talk through your operation.
Schedule a consultation or book a short call directly. Most first conversations clarify which work matters first.